General support
support@selfmosaic.app
Best for bugs, confusing behavior, missing outputs, and anything unclear in the product flow.
Support
Get help fast.
Open Help for restore, billing, privacy, and next-step guidance. Check Status only if SelfMosaic seems down.
Support
Direct support
Help first. Check Status only if SelfMosaic seems down. Use the matching email address when you still need a person. Urgent requests are handled same day when possible. Most replies arrive within one day.
- 01Open HelpRestore, billing, privacy, and next-step guidance usually start there.Best first step
- 02Check StatusUse Status when the app seems down or the same unavailable message keeps repeating.If something is down
- 03Send a saved requestIf you still need a person, save the details once and keep the reference.Human help
Saved request
Send a saved request.
Save the details once, keep the reference, and use email only if the form cannot finish.
Support intake
Send a support request.
SelfMosaic saves the details here first, then offers email as a backup.
Email contacts
Email us directly.
Use the matching address when the form is not the right fit or you already have the details ready.
Billing help
billing@selfmosaic.app
Open Profile in the iPhone app, then tap Restore purchases first. Email billing if access or charges still feel off.
Privacy requests
privacy@selfmosaic.app
Best for access, deletion, or data handling questions tied to your account and saved memories.
Security reports
security@selfmosaic.app
Best for responsible disclosure, exposed data concerns, suspicious account behavior, or a security-sensitive bug.